Travel and Safety.

Before your journey

• Confirm the pickup address, destination, date, time and passenger count.
• Share flight details, access instructions and any time-sensitive itinerary information.
• Tell us in advance about mobility assistance, child restraints, unusual luggage or other requirements.
• Keep your phone available near the scheduled pickup time so your chauffeur can reach you if necessary.

Pickup and identity

Your booking confirmation will contain the agreed journey details. At busy venues and airports, confirm the chauffeur and vehicle details before entering. Do not share sensitive booking details publicly. If anything appears inconsistent, contact Prestige Royale Mobility directly before travelling.

On-board safety

• Wear a seatbelt throughout the journey and remain seated while the vehicle is moving.
• Follow reasonable instructions from the chauffeur, especially during an emergency or difficult road conditions.
• Keep aisles, doors and emergency access clear of loose belongings.
• Never distract the chauffeur or request driving that would breach traffic laws or compromise safety.

Children and accessibility

Children must use restraints required by South African law and suitable for their age and size. Please request arrangements before booking; unless expressly confirmed, clients are responsible for providing an appropriate child seat. Tell us about accessibility or mobility requirements early so we can confirm what assistance and vehicle configuration are available.

Luggage and restricted items

Luggage must fit safely within the vehicle’s designated storage area. Declare oversized, fragile or high-value items before booking. Dangerous, illegal, flammable or prohibited goods may not be carried. The chauffeur may refuse an item that cannot be transported safely or lawfully.

Airport and flight travel

• Provide the correct airline, flight number, terminal and expected arrival or departure time.
• Allow sufficient time for check-in, security, traffic and airport procedures.
• Notify us promptly about flight changes or cancellations.
• Meet-and-greet and waiting arrangements are subject to the details confirmed for your booking.

Weather, traffic and disruptions

Road conditions, severe weather, protests, closures, security incidents and other events can affect routes and arrival times. We monitor available information and may change the route, delay, reschedule or suspend travel where reasonably necessary for passenger and chauffeur safety.

Emergencies and concerns

In an immediate emergency, contact the appropriate South African emergency service first, then notify Prestige Royale Mobility when safe to do so. Report a safety, lost-property or service concern promptly by email or WhatsApp so that we can investigate and assist.