Booking policy
Important conditions for quotations, confirmed bookings, payment and travel with Prestige Royale Mobility.
A website enquiry or client-portal request is not a confirmed booking. A journey is confirmed only after Prestige Royale Mobility accepts the request in writing and any stated payment requirement has been met. Quotations are based on the details supplied and remain valid for the period shown on the quotation.
Prices are quoted in South African rand unless stated otherwise. The quotation will identify the journey and included services. Changes to the route, waiting time, extra stops, parking, tolls, airport charges, accommodation or other costs not included in the accepted quotation may be charged additionally after being communicated to the client.
Payment timing, deposit requirements and accepted methods are stated on the quotation or invoice. The client must use the document number as a payment reference where requested. A booking may remain unconfirmed until cleared payment or proof acceptable to Prestige Royale Mobility is received.
Tell us promptly if journey details change. We will make reasonable efforts to accommodate changes, subject to chauffeur and vehicle availability and any price adjustment. Cancellation and refund terms will be stated on the quotation or booking confirmation. Delays caused by traffic, weather, road closures, security events, flight changes or other circumstances beyond reasonable control may affect timing.
Tell us about unusual or excessive luggage before confirmation so the correct vehicle can be arranged. Personal belongings remain the passenger’s responsibility. We will make reasonable efforts to return items found in a vehicle but cannot accept responsibility for loss or damage except where required by law.
A chauffeur may refuse to begin or may end a journey where conduct creates a safety risk, is unlawful, is abusive, may damage the vehicle, or materially breaches these terms. No refund is due where a service is ended because of the passenger’s serious misconduct, subject to applicable law.
We provide services with reasonable care and skill. Nothing in these conditions limits rights or remedies that cannot be limited under the Consumer Protection Act or other applicable law. Subject to those rights, Prestige Royale Mobility is not responsible for indirect loss or events beyond reasonable control. These conditions are governed by South African law.